VIBA Australia is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your personal information. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). These principles govern the way in which we collect, use, disclose, store, secure and dispose of your personal information. A copy of the Australian Privacy Principles may be obtained from the Office of the Australian Information Commissioner at www.oaic.gov.au.
What is personal information and why do we collect it?
Personal information is information or an opinion that identifies an individual. Examples include names, addresses, email addresses, and phone numbers. We collect this information only by lawful and fair means and where it is reasonably necessary for, or directly related to, one or more of our services or activities. This may occur through interviews, correspondence, phone, email, our website, media and publications, publicly available sources, or third parties. We collect personal information for the primary purpose of providing services, information, and marketing. Secondary use may occur when it is closely related to the primary purpose. You may unsubscribe from our marketing at any time by contacting us in writing.
Sensitive information
Sensitive information includes things like racial or ethnic origin, political opinions, membership of associations, religious beliefs, criminal record, or health information. We only use sensitive information for the purpose it was obtained, for a directly related secondary purpose, with your consent, or where required or authorised by law.
What kinds of information do we collect?
We may collect and hold: contact information (name, email, postal or delivery address, phone), employment details (if applicable), date of birth, insurance history, payment or billing information (bank details, credit card, billing address).
Third parties
Where reasonable, we collect personal information only from you. In some cases, third parties may provide information. We take steps to ensure you are aware when this happens.
Disclosure of personal information
We do not use or disclose personal information for purposes unrelated to our services unless you consent or it is required by law.
Security of personal information
Your personal information is stored securely to protect it from misuse, loss, or unauthorised access. When no longer needed, we take steps to destroy or permanently de-identify it. Client files are generally kept for at least 7 years.
Access and corrections
You may access or correct your personal information, subject to exceptions. Identification may be required before releasing information. VIBA Australia will not charge a fee for an access request but may charge an administrative fee for providing a copy.
Maintaining quality of information
We take reasonable steps to ensure personal information is accurate, complete, and up to date. Please advise us if your details need updating.
Our website
You can visit our website without providing personal information. Personal information is only collected with your prior knowledge, for example when you submit an enquiry online.
Policy updates
This policy may change from time to time and will be available on our website.
Complaints and enquiries
If you have a query or complaint about our privacy policy, please contact us at admin@vibaaustralia.au. We will work with you to resolve complaints, and if you are not satisfied, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).
You also have rights to raise certain disputes with the Australian Financial Complaints Authority (AFCA). AFCA, GPO Box 3, Melbourne, Victoria 3001. Phone: 1800 931 678. Website: www.afca.org.au. Email: info@afca.org.au.